Shipping Policy

Thank you for shopping with us! We aim to process and ship your orders as quickly as possible. Please review our shipping details below:

Processing Time

• All orders are processed within 48 hours (business days). Orders placed after 3:00 PM or on weekends/holidays will be processed the next business day.

Standard Shipping

• Shipping Time: Once processed, standard shipping typically takes 7-9 business days to reach you. Delivery times may vary depending on your location, weather conditions, or carrier delays.

• Shipping Rates: Shipping rates are calculated at checkout based on the weight, dimensions, and destination of your order. You’ll see the available shipping options and costs before you complete your purchase.

Order Tracking

• Once your order has shipped, you will receive a tracking number via email to monitor its progress. You can also track your order through your account on our website.

Shipping to P.O. Boxes & APO/FPO Addresses

• We do offer shipping to P.O. boxes and APO/FPO addresses. Please make sure to provide the correct address to avoid delays.

Shipping Delays

• While we strive to ship orders on time, certain factors such as high order volumes, weather disruptions, or unexpected carrier delays may cause shipping times to be longer than usual. We appreciate your patience!

Lost or Damaged Packages

• If your package is lost or arrives damaged, please contact our customer service team at info@stokzen.com immediately. We will assist you in resolving the issue, whether through a replacement or refund, based on the circumstances.

Contact Us

• For any questions or concerns about shipping, please don’t hesitate to reach out to our customer service team at info@stokzen.com.