Returns Policy

At STOKZEN, we stand by the quality of our products and want you to be completely satisfied with your purchase. If for any reason you’re not happy, here’s how we can help:

  1. Eligibility:

    • Items must be returned within 30 days of purchase.

    • Products must be unused, in their original packaging, and in resalable condition.

  2. How to Return:

    • Bring the item(s) to our store with your receipt or proof of purchase for a quick exchange or refund.

    • For online purchases, contact our customer service team at [email/phone] to initiate a return.

  3. Refunds:

    • Refunds will be issued to the original payment method within 5-7 business days after we receive and inspect the returned item(s).

  4. Exchanges:

    • We gladly offer exchanges for defective or incorrect items. Simply bring the product back, and we’ll replace it with the correct one.

  5. Non-Returnable Items:

    • For health and safety reasons, certain items (e.g., perishables, personal care products) are final sale and cannot be returned.

  6. Damaged or Defective Items:

      • If your item arrives damaged or defective, please contact us within 7 days of delivery for a replacement or refund.

    We’re here to help! If you have any questions about our return policy, feel free to reach out at info@stokzen.com. Thank you for shopping at STOKZEN!